Information About Us
1. Information About Us
1.1 SOMETHING HER is the trading name of our company.
1.2 We operate the website somethingher.co.uk.
1.3 To contact us, please visit our Contact Us page or email us at info@somethingher.co.uk.
1.4 These Terms & Conditions govern the relationship between us and our customers. By using our website or placing an order, you agree to these Terms & Conditions. If you do not agree, you must discontinue use of the website and refrain from making a purchase.
2. Customer Service
2.1 If you are unhappy with your purchase, please email info@somethingher.co.uk with your order number and details of the issue. We will do our best to resolve it as quickly as possible. Orders cannot be canceled once payment has been processed.
2.2 Discount codes are limited to one use per customer/account/address. SOMETHING HER reserves the right to amend or withdraw offers at any time. If we believe a discount code is being misused, we reserve the right to close any associated accounts.
2.3 If we need to cancel an order due to stock unavailability or an unforeseen event, we will notify you as soon as possible. If you have already made a payment for items not delivered, we will issue a full refund promptly.
3. Variations
3.1 We may update these Terms & Conditions from time to time.
3.2 The Terms in effect at the time of your order will apply to your purchase.
3.3 While we make every effort to ensure product descriptions and images are accurate, some variations in colors, styles, or packaging may occur.
4. Prices & Payments
4.1 Product prices are listed on our website. We ensure pricing accuracy but reserve the right to correct errors if they occur.
4.2 Prices may change, but this will not affect confirmed orders unless there is an error.
4.3 If a pricing error is discovered before dispatch, we will contact you to confirm whether you wish to proceed with the correct price or cancel your order.
4.4 We reserve the right to withdraw products at any time without prior notice.
4.5 Full payment is required at checkout before your order is processed.
4.6 If you need to modify an order or request a refund, please email info@somethingher.co.uk. We will review your request and assist where possible.
4.7 If payment is not received, we may refuse service without prior notice.
4.8 Payments are processed through secure third-party providers. We do not store or manage payment details.
4.9 Only one discount code can be used per transaction unless otherwise specified. Welcome discounts apply only to new customers.
5. Refund & Returns Policy
We aim to deliver high-quality, thoughtfully curated products. However, if your order is incorrect or damaged, please email us at info@somethingher.co.uk within 48 hours of delivery with:
• Your order number
• A description of the issue
• Photos of the damaged or incorrect item
Returns & Cancellations
• We do not accept returns, exchanges, or cancellations once an order has been dispatched.
• If your order is incorrect or arrives damaged, we will work quickly to resolve the issue.
For more details, see our Refund Policy.
6. Delivery
6.1 All orders are shipped via third-party couriers. Delivery times are estimated and cannot be guaranteed.
6.2 Orders are typically dispatched within 3-7 working days, subject to stock availability.
6.3 Deliveries are not made on Sundays or public holidays.
6.4 More details on shipping can be found in our Delivery Information section.
6.5 We are not responsible for delays caused by factors beyond our control, including strikes, network failures, natural disasters, or other disruptions.
7. Privacy Policy
7.1 Something Her may contact you via email regarding order updates or inquiries.
7.2 If you wish to update your communication preferences, please email info@somethingher.co.uk.
8. Contact Us
For any questions, concerns, or assistance, please reach out:
📩 Email: info@somethingher.co.uk